How to Claim

Claims can be submitted:

  1. Telephonically on 0860 111 839
  2. By email at 
  3. Or through Lion of Africa’s online claim portal

The documents you will be required to submit could include:

  1. A completed claim form.
  2. A certified copy of the death certificate of the deceased.
  3. BI1663 (Notice of Death) forms.
  4. A certified copy of the deceased’s and the beneficiaries’ ID books/cards and/or passports for foreign nationals.
  5. Stamped copy of Claimants bank statement.
  6. Any medical records the insurer may require.
  7. Any supporting documents the insurer may require.

Your consultant may ask you to provide Lion Life with additional documents to accurately assess the claim properly. Turnaround time on claims processing vary depending on the category you are claiming under and the access you have to required documents. Once a claim is approved, payment is usually received within 48hrs.

Lion of Africa Life Assurance Company Pty Ltd (FSP 15283) will make every attempt to validate claims and pay valid claims. Please be aware of the specific exclusions which are on your policy though:

Circumstances where a death claim will not be paid:

Circumstances where a disability claim will not be paid:

Circumstances when a critical illness claim will not be paid:

  1. All cancers in situ and all premalignant conditions, these being early stage cancers where there is no invasion of surrounding tissue.
  2. All tumours of the prostate unless classified as having a Gleason score greater than 6 or having progressed to at least clinical TNM classification T2N0M0.
  3. All skin cancers, other than malignant melanoma that is more than 1.5 mm thick.
  4. Chronic Lymphocytic Leukaemia stage 0.